Published: 2023-12-30

Doctors’ Eyes: Perception of Healthcare Services During the COVID-19 Pandemic: Experience in Poznań, Poland

Magdalena Tuczyńska , Ewa Baum
European Journal of Health Policy, Humanization of Care and Medical Ethics
Section: Articles


Objectives: The outbreak of the COVID-19 pandemic impacted many aspects of life among various professional
groups. Healthcare workers were the first line of help and the most vulnerable to being infected with the SARS-CoV2 virus. The efforts to counter the impact of the pandemic were not helped by shortages of staff and personal protective equipment, which affected the doctors’ comfort as well as the patients’ access to quality healthcare services. This study investigates the perception of healthcare services during the COVID-19 pandemic from the perspective of medical doctors living in Poznań, Poland.

Material and methods: The questionnaire was distributed in paper form among doctors and dentists. Responses were received from 72 respondents, including 63 women and 9 men. The survey was conducted during Poland’s third wave of the COVID-19 pandemic.

Results: Statistically significant correlations were found between access and quality of healthcare services; appointment time and online mode of admission; access to PPE and quality of healthcare services; work comfort and access to PPE; and work comfort and quality of healthcare services.

Conclusions: The work of doctors and dentists during the COVID-19 pandemic has changed their perceptions
of the accessibility and quality of healthcare services. The opinions of doctors and other healthcare providers, as the professional group closest to the hardships of the pandemic, should be highlighted and widely considered.


assessment, healthcare quality, accessibility of health services, COVID-19, pandemic, coronavirus

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