, Agata Kostrzewa
https://doi.org/10.21697/kmt.2023.54.07
There are situations where a person does not feel comfortable asking for support or using services. Most often it is associated with social taboos. In our study, we decided to check whether in difficult situations we feel more comfortable communicating with a human or rather using a bot. The article presents the results of research that show three situations that differ in the level of trouble in which a bot is preferred. The goal is to identify areas of bot preferences depending on the degree of difficulty of the situation and to assess the friendliness of the bot in the context of declared trust in these situations. We conducted an experiment supplemented
with surveys, in which 245 participants took part – young people studying at the University of Warsaw.
Język Polski
English