https://doi.org/10.21697/snr.2018.47.2.09
Mediation is a process during which conflicted parties, helped by an impar-tial and neutral mediator, work out an agreement satisfactory to both parties. Mediation is used in various areas of family, business, civil and criminal matters. Moreover, it may be carried out in the area of social welfare and used in social work as a way to solve conflicts of the social welfare customers. The Act Concerning Family Support And Alternative Care Systems stipulates mediation as one of the forms of providing support to a family facing difficulties in fulfilling its childcare and upbringing functions. Mediation seems especially helpful in case of family conflicts of the customers. With support of the social worker as a mediator, the parties may not only work out an agreement advantageous for both parties, but also maintain or restore family relations. The paper shows the concept of mediation, types of mediation and how it can be used for social work. Social work mediation
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