Abstract

The paper considers the role of the Ombudsman in cases which affect families. It draws on the author’s experience as Ombudsman in two common law jurisdictions, currently Ireland and previously in Wales in the UK. It briefly locates the Ombudsman practice in these countries within the wider Ombudsman community, specifically focusing on the promotion of good administration by tackling maladministration. It examines the impact of the work of the Ombudsman on various aspects of the state’s interventions with families including fostering, support for disabled children and investigating alleged child sex abuse. It covers a range of Ombudsman practice, from individual investigations to own initiative investigations into systemic issues in child protection in Ireland.