KOMUNIKACJA W POLSKIM JĘZYKU MIGOWYM JAKO ELEMENT DOSTĘPNOŚCI INFORMACYJNOKOMUNIKACYJNEJ BANKÓW KOMERCYJNYCH W POLSCE

Wojciech Bożek; Ewa Kowalewska; Marta Musiał

doi:10.21697/zp.2025.25.2.06

Published: 2025-06-30

Vol. 25 No. 2 (2025)

Communicating in Polish Sign Language: a component of the ICT used by Polish commercial banks

Wojciech Bożek

, Ewa Kowalewska

, Marta Musiał

Zeszyty Prawnicze

Section: Artykuły

https://doi.org/10.21697/zp.2025.25.2.06

Abstract

This paper presents the results of research on the accessibility of retail banking services oﬀered by commercial banks operating in Poland, with a focus on ICT and the Polish Sign Language as one of its instruments. The aim was to determine the progress banks have made to cater for the needs of people with a hearing problem. Under current legislation, banks are obliged to ensure the accessibility of services for people with special needs. Our study applied dogmatic and analytical methods (both in relation to current legal regulations and statistical data), as well as surveys. The results of our work confirm the claim that the commercial banks have not fully adapted to the needs of people with difficulties with ICT accessibility.

Keywords:

accessibility, retail banking, disability, banking law, financial inclusion, sign language

Download files

PDF (Język Polski)

Citation rules

Bożek, W., Kowalewska, E., & Musiał, M. (2025). Communicating in Polish Sign Language: a component of the ICT used by Polish commercial banks. Zeszyty Prawnicze, 25(2), 129–149. https://doi.org/10.21697/zp.2025.25.2.06

Cited by / Share

References

Aalghband M., Maghroor H.R., Garibay I., A survey on sign language literature, «Machine, Learning with Applications» 14/2023, https://doi.org/10.1016/j.mlwa.2023.100504. DOI: https://doi.org/10.1016/j.mlwa.2023.100504
Google Scholar

Adaloglou N., Chatzis T., Papastratis I., Stergioulas A., Papadopulos G.T., ZacharopouloV. et al., A comprehensive study on deep learning-based methods for sign language recognition, «IEEE Transactions on Multimedia» 24/2021, s. 1750–1762. DOI: https://doi.org/10.1109/TMM.2021.3070438
Google Scholar

Ansari Z.A., Harit G., Nearest neighbour classifcation of Indian sign language gestures using kinect camera, «Sadhana» 41.2/2016, s. 161–182. DOI: https://doi.org/10.1007/s12046-015-0405-3
Google Scholar

Ardiandyah A., Hitoyoshi B., Halim M., Hanafiah N., Wibisurya A., Systematic literature review: American sign language translator, «Procedia Computer Science» 179/2021, s. 541–549. DOI: https://doi.org/10.1016/j.procs.2021.01.038
Google Scholar

Bahia N.K., Rai R., Multi-level taxonomy review for sign language recognition: Emphasis on indian sign language, «ACM Transactions on Asian and Low-Resource Language Information Processing» 22.1/2023, s. 1-39. DOI: https://doi.org/10.1145/3530259
Google Scholar

Bulugu I., Sign language recognition using Kinect sensor based on color stream and skeleton points, «Tanzania Journal of Science» 47.2/2021, s. 769-778. DOI: https://doi.org/10.4314/tjs.v47i2.32
Google Scholar

Chole A., How banks serve customers with language barriers, «Investor Money» 2024, https://investormoney.com/research/how-banks-serve-customers-with-language-barriers/.
Google Scholar

Czajkowska-Kisil M., Klimczewska A., Rola języka migowego w kształtowaniu tożsamości Głuchych w Polsce, [w:] Tożsamość społeczno-kulturowa Głuchych, red. E. Woźnicka, Łódź 2007.
Google Scholar

Dybiński J. (red.), Prawo bankowe1, Warszawa 2023.
Google Scholar

Forster J., Schmidt C., Hoyoux T., Koller O., Zelle U., Piater J.H. et al., RWTH-PHOENIX-Weather: A Large Vocabulary Sign Language Recognition and Translation Corpus, [w:] Proceedings of the Eighth International Conference on Language Resources and Evaluation (LREC’12), Istanbul 2012.
Google Scholar

Freitas F.A., Peres S.M., Lima C.A., Barbosa F.V., Grammatical facial expression recognition in sign language discourse: a study at the syntax level, «Information Systems Frontiers» 19.6/2017, s. 1243-1259. DOI: https://doi.org/10.1007/s10796-017-9765-z
Google Scholar

Hryniuk J., Głusi w labiryncie spraw codziennych, Szczecin 2023.
Google Scholar

Joze H.R.V., Koller O., MS-ASL: A large-scale data set and benchmark for understanding American sign language, 2018, https://doi.org/10.48550/arXiv.1812.01053
Google Scholar

Kadous M.W., Temporal classifcation: Extending the classification paradigm to multivariate time series, Kensington 2002.
Google Scholar

Koller O., Forster J., Ney H., Continuous sign language recognition: Towards large vocabulary statistical recognition systems handling multiple signers, «Computer Vision and Image Understanding» 141/2015, s. 108-125. DOI: https://doi.org/10.1016/j.cviu.2015.09.013
Google Scholar

Kosiba O., Grenda P., Leksykon języka migowego, Bogatynia 2011.
Google Scholar

Llamzares De Prado J.E., Sign language teaching technological advances and diﬀerences in international contexts, «International Journal of Information and Learning Technology» 38.5/2021, s. 433-453. DOI: https://doi.org/10.1108/IJILT-11-2020-0206
Google Scholar

Martinez A.M., Wilbur R.B., Shay R., Kak A.C., Purdue RVL-SLLL ASL database for automatic recognition of American sign language, [w:] Proceedings. Fourth IEEE International Conference on Multimodal Interfaces, Pittsburgh 2002, s. 167-172. DOI: https://doi.org/10.1109/ICMI.2002.1166987
Google Scholar

Mehdi S.A., Khan Y.N., Sign language recognition using sensor gloves, [w:] Proceedings of the 9th International Conference on Neural Information Processing, Singapore 2002, ICONIP 02. DOI: https://doi.org/10.1109/ICONIP.2002.1201884
Google Scholar

Muir L.J., Richardson I.E.G., Perception of Sign Language and Its Application to Visual Communications for Deaf People, «The Journal of Deaf Studies and Deaf Education» 10.4/2005, s. 390-401. DOI: https://doi.org/10.1093/deafed/eni037
Google Scholar

Ofiarski Z., [w:] Prawo bankowe. Komentarz, Warszawa 2013, art. 58, «Lex».
Google Scholar

Papastratis I., Chatzikonstantinou C., Konstantindis D., Dimitropoulos K., Daras P., Artificial Intelligence Technologies for Sign Language, «Sensors (Basel)» 21.17/2021. DOI: https://doi.org/10.3390/s21175843
Google Scholar

Piekot T., Zarzeczny G., Moroń E., „Standard „plain language” w polskiej sferze publicznej, [w:] Lingwistyka kryminalistyczna. Teoria i praktyka, red. M. Zaśko-Zielińska, K. Kredens, Wrocław 2019, s. 197-214.
Google Scholar

Pugeault N., Bowden R., Spelling it out: Real-time ASL fingerspelling recognition, Computer vision workshops (ICCV Workshops), [w:] 2011 IEEE International Conference on Computer Vision Workshops (ICCV Workshops), Barcelona 2011, s. 1114-1119. DOI: https://doi.org/10.1109/ICCVW.2011.6130290
Google Scholar

Rastgoo R., Kiani K., Escalera S., Sign language recognition: A deep survey, «Expert Systems with Applications» 164/2021, https://doi.org/10.1016/j.eswa.2020.113794. DOI: https://doi.org/10.1016/j.eswa.2020.113794
Google Scholar

Ren Z., Yuan J., Zhang Z., Robust hand gesture recognition based on finger-earth mover’s distance with a commodity depth camera, [w:] Proceedings of the 19th ACM international conference on multimedia, ACM 2011, s. 1093-1096, https://doi.org/10.1145/2072298.2071946. DOI: https://doi.org/10.1145/2072298.2071946
Google Scholar

Ronchetti F., Quiroga F., Estrebou C.A., Lanzarini L.C., Rosete A., LSA64: An Argentinian sign language dataset, [w:] Proceedings of the XXII Congreso Argentino de Ciencias de la Computación, 2016, https://arxiv.org/abs/2310.17429.
Google Scholar

Sharma K., Kumar B., Sehgal D., Kaushik A., A comprehensive analysis on technological approaches in sign language recognition: Emergent converging technologies and biomedical systems, [w:] Select proceedings of ETBS 2021, Marriwala N., Tripathi C.C., Jain S., Mathapathi S., Springer 2022, s. 349-361. DOI: https://doi.org/10.1007/978-981-16-8774-7_29
Google Scholar

Szychowski P., Dostępność aktów normatywnych – zagadnienia problematyczne, Warszawa 2023.
Google Scholar

Wadhawan A., Kumar P., Sign language recognition systems: A decade systematic literature review, «Archives of Computational Methods in Engineering» 28/2021. DOI: https://doi.org/10.1007/s11831-019-09384-2
Google Scholar

Warchlewska A., Niepełnosprawność a zagrożenie wykluczeniem finansowym, «Finanse i Prawo Finansowe» 2/2014, s. 115-129. DOI: https://doi.org/10.18778/2391-6478.2.14.09
Google Scholar

William C.S., Sign Language Structure: An Outline of the Visual Communication Systems of the American Deaf, «The Journal of Deaf Studies and Deaf Education» 10.1/2005, s. 785-813. DOI: https://doi.org/10.1093/deafed/eni001
Google Scholar

ZBP, Dobre praktyki obsług osób z niepełnosprawnościami praz banki, III edycja: https://www.zbp.pl/getmedia/7c4c8948-490d-4a97-b8d6-3c1d6b873937/Dobre_praktyki-final
Google Scholar